We understand that you are just as excited about your order as we are about our products!
COST & DELIVERY TIMES
FREE SHIPPING on all orders over $100 (Aust Post or Fastway)
$7 Flat Rate STANDARD shipping within Australia (signature required unless you leave a note) and this delivery can take 4-6 working days and 10-14 working days for areas such as Western Australia, Tasmania, South Australia, NT and rural areas too
$10 Flat Rate EXPRESS shipping within Australia (signature required unless you leave a note) and this delivery can take 2-3 working days and may take longer for areas such as Western Australia, Tasmania, South Australia, NT and rural areas too
PACKAGING AND RECYCLING
At Sleep Tight Babies we are trying our best to be eco friendly. We hope to have recycled satchels soon. We will not use bubblewrap unless your purchase is breakable. If your purchase is a gift please make a note so we can wrap to avoid damage to the packaging of your purchase
REGISTERED & INSURED
You will be provided with a tracking number on our registered post (signature required) delivery. If you wish your parcel to be left in a safe place please indicate this in the customer notes.
If your tracking information has reported a successful delivery but you have not received it please contact Aust Post at 13 POST (13 7678).
Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order.
If you wish to insure your item please request a quote from us as we cannot replace any order that has been tracked as delivered.
We want you to love your product and we hope you receive it in perfect condition. Occasionally, a product gets delivered that is faulty or is in a damaged condition. If this happens please email us at firstname.lastname@example.org with all the details of your order and your item and we be in touch to arrange the return and replacement if required. We undertake to replace any product delivered to you that is faulty or is in a damaged condition.
Battery Operated Devices
Before returning a battery operated product which you consider faulty, we require that you have tested your item with brand new quality batteries and not batteries from other devices. Most ‘faults’ are due to battery issues, such as the use or poor-quality batteries, mixing old and new batteries or batteries simply running flat. If you item is returned and found to be a battery issue, a return postage fee will apply for the return of the item to you.
If you have chosen the incorrect product we are happy to provide an exchange as long as the item is returned unused and in original packaging, within 14 days of purchase.
Please download the below form and return it with your goods to the address below. Please note: return postage on non-faulty purchases must be covered by the purchaser, plus an additional postage fee to have a replacement sent back out.
RETURN ADDRESS IS ON THE RETURNS FORM
Download the Returns and Exchange Form HERE.